Draft for counsel review — not in force

Complaints

Version complaints/draft-2026-09-27. No market is live yet. Each market will have its own complaints route.

How to complain

1. Write to us through the contact page. Tell us your name, how to reach you, what went wrong, and any receipt or payment reference.
2. We will confirm we have your complaint and tell you who is handling it.
3. We will look into it and give you our answer in writing, with our reasons.

The final version for each market will state how long each step may take. A complaint costs you nothing.

A problem with something you bought

Ask the merchant first. If you cannot settle it with them, tell us, and we will look at the receipt and the record of the payment.

If you are not satisfied

You may be able to take the complaint to an outside dispute-resolution body in your market. The final version for each market will name it. For a card payment, you can also contact the bank that issued your card.